Terms & Conditions of Sale

These terms apply to all sales by Frelan Hardware Limited, registered in England and Wales, company number 01138414. Registered office: Unit 10, Mitcham Industrial Estate, Streatham Road, Mitcham, Surrey CR4 2AP. Tel: 020 8648 1500. Email: sales@frelan.co.uk.

1. Orders

Orders are accepted subject to the following conditions.

2. Prices

Goods will be invoiced at price ruling on the date of dispatch. Verbal prices or quotations will not be deemed valid.

3. Value Added Tax

All prices are quoted exclusive of VAT which will be charged at the current rate and shown as an extra on all invoices.

4. Delivery

Whilst every effort is made to ensure orders are dispatched for next day delivery we advise that this is not a guaranteed delivery and we shall not be responsible for delays or failure in deliveries due to or contributed to by any cause whatsoever.

5. Settlement Terms

Invoices are due and payable at the end of the month following the date of the invoice. We reserve the right to charge interest at 2% per month on accounts that are not paid to our terms.

6. Title of goods

Ownership of goods shall remain with the company until payment for goods has been received in full. If any goods are resold before payment is made, the company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

7. Carriage

Delivery charges and free-delivery thresholds are as shown on our Delivery page when your order is placed.
Goods sent to addresses other than that of the buyer (site address) shall be subject to a carriage charge regardless of order value.
If nobody is available to take delivery there will be a further charge for each subsequent attempt to deliver.

8. Risk in Goods

The risk in goods shall pass to the buyer when delivery is made to the buyer’s premises or destination specified by the buyer. Shortages and damages must be advised within 3 working days of receipt of goods.

9. Returns

Returns will be accepted and credited with the following conditions

a) Goods must not be returned without prior agreement and must be accompanied by an Official Frelan returns note filled out with full details of all goods being returned. Any goods returned that are not on the collection note will not be credited.
b) Goods returned which are surplus to requirements or ordered in error will be subject to a 25% re-stocking charge and must be returned by the customer otherwise a carriage charge will be applied to collect the goods.
c) Goods requested to be returned after a period of 6 months from the date of invoice cannot be considered for return or credit.
d) All goods must be returned in their original packaging and in a re-saleable condition, goods returned not in a re-saleable condition may result in a refusal to credit.
e) Goods can only be collected from the buyer's address, collections from site will have to be arranged by the buyer.

10. Defective Goods

Goods represented by the buyer to be defective shall not form the subject of any claim for any work done by the buyer, or for any such loss, damage or expense whatsoever arising directly or indirectly from such defects, such goods if returned to the seller and accepted by them as defective will be replaced.

11. Special Orders

Special orders cannot be cancelled and will be accepted upon receipt of a written order. Specials will be dispatched immediately on receipt into Frelan Hardware and normal carriage charges will apply unless they can be included with a stock order already placed. If customers require goods on a call off basis we may ask for a deposit before goods are ordered.

12. Samples

Samples for approval will be invoiced at the normal list price and credited in full if returned within 28 days in a condition fit for resale.

13. Sizes

All sizes shown are approximate and we reserve the right to change them where necessary and without notice.

14. Cancellations

Cancellation will only be accepted by us on condition that any costs and expenses incurred by us up to the time of cancellation and all loss or damage by reason of such cancellation will be reimbursed by the purchaser to us forthwith. Acceptance of such cancellation will be considered binding only if received by us in writing.

15. Conditions of Sale

Conditions of sale are as stated unless specified terms are negotiated and supported by written confirmation.

The company reserves the right to make any necessary amendments.

We can no longer post small orders as we cannot obtain proof of deliveries therefore these will be sent by carrier and charged at the rate applicable on the date of dispatch.

Box quantities will not be split.